Refund policy
Return Policy:
Last Updated: June 15, 2026
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Return Policy
For hygienic purposes, Skin Remedy Lab DOES NOT accept returns or exchanges for unwanted items, whether used or unused. All Sales are FINAL.
Damaged, Faulty, or Lost Items
We stand by the quality of our products. Items purchased directly from our website are eligible for a complimentary product replacement if they meet the following criteria within 30 days of the delivery date:
- Item has been damaged during shipping or item is faulty
- Item has been lost by the courier
- All original packaging is intact
Please note: Any signs of intentional damage, or alteration of the product and its original packaging, will void the Skin Remedy Lab guarantee.
How to Request a Replacement
To complete your return, please send the following information to skinremedylab@gmail.com or submit a RETURN REQUEST with the following information:
- Order number: This can be found in your confirmation email.
- Batch Number: This can be found printed on the bottom of the bottle or box.
- For damaged products: Clear photos of the damaged items and the shipping box.
- Replacement address: The address where you’d like us to send the replacement products.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to contact us HERE or email us at hello@skinremedylab.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.