Shipping Policy

Shipping Policy

Last Updated: June 15, 2026

At Skin Remedy Lab, we partner with reliable major carriers (including FedEx, DHL, and UPS) to deliver our products directly to your doorstep.

Your payment will be processed at the time of purchase. All orders are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major US holidays (up to 16 days), or if your order includes popular items experiencing stock availability issues. 

Major US Holidays include - 

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out. 

We only process and ship orders during business days (Monday through Friday) and do not ship on weekends or public holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. 

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility. 

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

We currently only deliver in the United States. Please see estimated shipping times below:

Location

*Estimated Shipping Time

United States

7-14 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time. 

While we will do all that we can to make sure your order is delivered on time, Skin Remedy Lab cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, delays caused by customs, logistics carriers, global supply chain issues, etc. and these interruptions can cause delays beyond our original delivery estimates.

Lost/Stolen/Damaged Packages:

If you have a lost, stolen, or damaged item, please report it to us and/or file a claim. Additional information on how to start this process can be found in our Return Policy Page.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the sole responsibility of the buyer to ensure the shipping address is entered accurately at checkout. Because our fulfillment system begins processing orders almost immediately, we are unable to make any address changes or cancellations once an order has been placed. If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any re-shipping costs.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at skinremedylab@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.